Authorize Responsible Party Access
In our continuing commitment to protect your patients’ privacy, Sesame has changed the default setting for Patient Login to restrict access to information between responsible parties and adult patients. This means that Respnsible Parties will no longer have access to the personal information for patients over the age of 18. However, you are able to block and unblock access to Responsible Parties for individual patients or for your practice as a whole if you have a privacy consent form on file.
Unblocking Access for a Responsible Party
Responsible Parties Access on Patient Pages
Responsible Party Access to Financial Information
Unblocking all Responsible Party Access
Unblocking Access for a Responsible Party
If you receive a call or email from a Parent requesting access to an adult patient’s information you should first check to see that you have a signed patient’s privacy form on file. If you do, navigate to your Control Panel > Patient Web Pages > Authorize Responsible Party Access
Enter the name of the Patient or Responsible Party that you wish to unblock access for. If more than 20 results are found you may want to narrow down your search criteria. You may see three different options after searching for a patient. They will do the following:
- Don't Block- This will prevent a Responsible Party from being blocked when the patient turns 18.
- Block- This will block a Resonsilbe Party from accessing any patient related information.
- Unblock- This will grant a Responsible Party access to an adult patient's infromation.
- Access has been blocked- This means that the patient's account has already been blocked. Clicking on the link will take you to the section of the Control Panel that will allow you to unblock the patient.
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After clicking “Unblock” Sesame will ask you to verify that you have a signed privacy consent form on file.
Responsible Parties Access on Patient Pages
If a Responsible Party logs into their account and one or all of their children have reached the age of 18, they will see a message stating that access to their adult patient information has been restricted.
Responsible Party Access to Financial Information
Since access to all health related information has been restricted, Responsible Parties may also see a message stating that access to their child’s financial information has been restricted. This means that a Responsible Party may only have access to part of their total remaining balance. Unblocking access for them will restore full functionality.
Unblocking all Responsible Party Access
Sesame recognizes that many offices make it a standard part of their new patient procedure to get signed consent form on file for all minor patients starting treatment. If this is the case, then unblocking access for every patient would be a very time consuming project. By signing the attached privacy acknowledgement form and faxing it back to Sesame, at 206-770-6298 Attention: Member Services, we can unlock access for all Responsible Parties in your system.
It would then be your responsibility to block access for any Responsible Parties who do not have a signed consent form a file.
Click here to download the Privacy Consent Form