What is Staff Access?

Patients can log in only with their unique passwords and see only the information for their individual accounts.  You, the doctor or staff, however, can view only information for all patients with your Staff Access URL and your password.  Staff Access allows you to view exactly what the patient sees when they log in to their account (see Figure 1). The Staff Access method of viewing information can be useful when a patient calls you to discuss their online information.  You can log in via Staff Access and explain the details over the phone while you and the patient are looking at the same screens.

Figure 1:  Staff Access Appointment Screen

How do I log in to Staff Access?

To open Staff Access, click on the Staff Access icon in the upper right corner of your Control Panel (Figure 2) or click the Staff Access icon on your desktop (Figure 3).  If you do not have a Staff Access icon, open your internet browser (Internet Explorer) and type in the Staff Access URL listed on your Certificate of Authenticity (Figure 4).

Figure 2: Staff Access Icon from the Control Panel.

Figure 3:  Staff Access Icon on the PC Desktop.

Figure 4: The URL Address bar in Internet Explorer.

Enter your Sesame username and password found on your Certificate of Authenticity (Figure 5).

Figure 5: Staff Access Login Prompt

The Staff Access main screen (Figure 6) will prompt you to enter a patient's first and last name.  You may enter a partial first and/or last name if you are not sure how to spell the patient's name (Figure 7).  If more than one patient matches your search criteria, you will need to select the patient's name from a list (Figure 8).  Note, the colors on your Staff Access page may be different than those shown here.

Figure 6: Staff Access Main Screen

Figure 7:  Partial Name Search

Click on a patients name to access the patient pages for that patient.  If your search results return only one result, you will be taken directly into the pages for that patient.  Once you are logged in to the patient's pages, click the View another patient link in the lower left corner of the screen to search for another patient (Figure 1).

Figure 8: Search Results