Text Message Settings

Turn Text Messaging On/Off

You must enable your text message feature to send text messages to your patients.  To turn text messaging on, go to Email & Messaging > Text Messaging > Text Message Settings and select Enable and click Save Settings at the bottom of the screen.  To turn text messaging off, select Disable and click Save Settings at the bottom of the screen.  (See Figure 2).

Turn text messaging confirmations On/Off

This feature is enabled by default but can be turned off by unchecking the box under the preview message content section. (See Figure 2).

Scheduling Text Message Delivery

You can send text message reminders up to 30 days prior to the appointment, 1 hour prior to the appointment, or both.  Choose a sendign schedule that best meets the needs of your office.  (See Figure 2).

Editing Your Message

Text message appointment reminders have pre-set text with 2 customizable fields.  See Figure 1 to see a sample text message. The Doctor Name and Phone Number are pulled from the Email General Settings page.  (See the color-coded Message Preview legend at the bottom of Figure 2).  Text messages cannot exceed 160 characters.  If you have entered more than 14 characters in the Doctor Name field the text message will display the first 15 characters.  If you have entered more than 12 characters in the Phone Number field the text message will display the first 12 characters.  To make sure your phone number displays correctly, it is a best practice to type your phone number in the following format: 206-555-1234.  Sesame allows 15 characters for a patient's first name in text messages.  If a patient's first name is longer than 15 characters, the first 15 characters will display in the message.

Figure 1: Sample text message reminder sent to a patient.

 

Figure 2: The Text Message Settings page