What's New!
Innovative Services that keep you online and in touch with your patients
↓ New and improved login process
↓ Better understand and communicate with your patients
↓ Let your Patients tell their Facebook friends how they love Invisalign®
↓ New flex benefits and expiring benefits reminders
↓ We listened to our Members and made hundreds of improvements
New Patient Privacy Settings
In our continuing commitment to protect your patients’ privacy, Sesame has changed the default setting for Patient Login to restrict access to information between responsible parties and adult patients. However, you are able to block and unblock access to Responsible Parties for individual patients or for your practice as a whole.
Unblocking Access for a Responsible Party
Responsible Parties Access on Patient Pages
Responsible Party Access to Financial Information
Unblocking all Responsible Party Access
Unblocking Access for a Responsible Party
If you receive a call or email from a Parent requesting access to an adult patient’s information you should first check to see that you have a signed patient’s privacy form on file. If you do, navigate to your Control Panel > Patient Web Pages > Authorize Responsible Party Access
Enter the name of the Patient or Responsible Party that you wish to unblock access for. If more than 20 results are found you may want to narrow down your search criteria. You may see three different options after searching for a patient. They will do the following:
- Don’t Block This will prevent a Responsible Party from being blocked when the patient turns 18.
- Block This will block a Resonsilbe Party from accessing any patient related information.
- Unblock This will grant a Responsible Party access to an adult patient's infromation.
- Access has been blocked This means that the patient's account has already been blocked. Clicking on the link will take you to the section of the Control Panel that will allow you to unblock the patient.
After clicking “Unblock” Sesame will ask you to verify that you have a signed privacy consent form on file.
Responsible Parties Access on Patient Pages
If a Responsible Party logs into their account and one or all of their children have reached the age of 18, they will see a message stating that access to their adult patient information has been restricted.
Responsible Party Access to Financial Information
Since access to all health related information has been restricted, Responsible Parties may also see a message stating that access to their child’s financial information has been restricted. This means that a Responsible Party may only have access to part of their total remaining balance. Unblocking access for them will restore full functionality.
Unblocking all Responsible Party Access
Sesame recognizes that many offices make it a standard part of their new patient procedure to get signed consent form on file for all minor patients starting treatment. If this is the case, then unblocking access for every patient would be a very time consuming project. By signing the attached privacy acknowledgement form and faxing it back to Sesame, at 206-770-6298 Attention: Member Services, we can unlock access for all Responsible Parties in your system.
It would then be your responsibility to block access for any Responsible Parties who do not have a signed consent form a file.
Click here to download the Privacy Acknowledgement Form
New Active Patient Criteria
We have changed the way Sesame decides if your patients are active or inactive when we send email. We have recently improved our uploader technology and can now use the criteria you have set in your Practice Management Software. This means that we will now send birthday, holiday and standard emails to all patients you have not marked as inactive. If you would prefer that we use our old criteria to determine the status, please email Member Services at memberservices@sesamecommunications.com and we will enable the old criteria.
New and improved login process
You may have noticed that your current patients have a slightly different login experience than they had before this release. We made this change to better support HIPAA. You do not have to do anything. The next time someone logs in with a patient name and password we will ask them to identify themselves as a patient or the responsible party. We then ask them to change their password and then in the future, log in with their name. If they are the patient then there is no change other than the new password. If they are the responsible party, after the first login they will be asked to log in with their own name not the patient’s name.
While this may seem confusing it is pretty straight forward when the responsible parties log in. Again you do not have to do anything.
Redesigned patient pages
We have redesigned how your patients will view their information online. The new patient pages focus on providing everything your patients need to understand their dental plan and be on time.
Once patients log in, the new home page lets them:
- See all their appointments and easily click to confirm
- Automatically add an appointment to their calendar
- Pay their bills online (if you’ve elected online bill pay)
- See their Invisalign® smile and share with friends
- Give you a review which is delivered directly to your inbox
- Tell their friends about your practice
- And much more!
Better understand and communicate with your patients
Ever wondered what your patients are thinking when they leave your office? Our new Post-Appointment Feedback Form asks for you! They are emailed after the appointment, and each survey has ample space for the patient to answer important questions about your practice’s customer service. Of course, you control how often your patients receive your request. We also consolidate all your feedback responses into rankings so you can see at a glance how your office is performing.
Let your Patients tell their Facebook friends how they love Invisalign®
When your patients log into their account they can easily share their Invisalign® smile not only via email but now post it on their Facebook page. Check out our YouTube demonstration:
New flex benefits and expiring benefits reminders
Patients frequently forget deadlines for their health insurance benefits and flexible spending account (FSA) funds. Now when patients request a reminder, they are automatically notified in advance of each deadline by Sesame’s email system, allowing them to tap into funds they would otherwise have forfeited.
Flexible spending accounts allow employees to set aside pre-tax income to pay for medical expenses. Dental work is one of the most common uses of FSA money–according to Bankrate.com, the web’s leading aggregator of financial rate information. But FSAs, like dental insurance, are “use ’em or lose ’em.”.
We listened to our Members and made hundreds of improvements
Sesame aims to have the best customer service in the industry, it’s important we listen to your requests and suggestions. Here are a few Member-suggested improvements that we included in the new release of Sesame:
- Post-appointment feedback forms can be sent right after the appointment.
- Patients can confirm an appointment on the patient pages only within 30 days of an appointment.
- Responsible parties are in charge of security and login for their children. They can create their own password and provide access as they see fit.
- Emails are sent to you so that you can update your Practice Management System.
- On the patient pages, patients can confirm appointments but cannot cancel. The options menu on the Sesame Control Panel was replaced with a more intuitive Patient Web Pages menu. There are new features for editing patient pages, viewing surveys, and managing user access.
- No-Show reminders have been improved and are sent based on when you mark an appointment as a No-Show.
- And much more!